You can contact our customer service team by phone, email, or through our online contact form. Our phone number and email address are listed on our website’s Contact page. We aim to respond to all inquiries within 24 hours

Our customer service team is available Monday through Friday from 10am to 6pm and Saturday from 10am to 5pm. We are closed on Sundays and major holidays. For inquiries outside of these hours, please leave a message, and we will get back to you promptly.

Yes, we offer virtual consultations for your convenience. Schedule an appointment through our website, and one of our jewelry experts will assist you via video call. This service allows you to receive personalized advice and view products from the comfort of your home.

If you are not satisfied with your purchase, please contact our customer service team within 30 days of receipt. We will discuss your concerns and offer solutions, which may include a return, exchange, or store credit, depending on the situation.

Yes, you can schedule an in-store appointment for personalized shopping assistance. Visit our website’s appointment page or contact our customer service team to book a convenient time. Our staff will be ready to assist you with your specific needs during your visit.

We offer several shipping options, including standard, expedited, and overnight shipping. During checkout, you can select your preferred shipping method. Standard shipping typically takes 5-7 business days, while expedited and overnight options are faster. Orders over $100.00 receive FREE ground shipping. 

Once your order has been shipped, you will receive a tracking number via email. Use this tracking number on our carrier’s website to monitor the delivery status of your package. For any questions or concerns, contact our customer service team.

Yes, we offer international shipping to many countries. During checkout, you can select your destination, and the shipping cost will be calculated accordingly. Please note that international orders may be subject to customs fees and import duties.

If your order arrives damaged, please contact our customer service team immediately. Provide photos of the damage and your order details. We will arrange for a return, replacement, or refund, ensuring you are satisfied with your purchase.

To change or cancel an order, contact our customer service team as soon as possible. If your order has not yet been processed, we will accommodate your request. If it has already shipped, you may need to follow our return process once you receive it.

After placing an order, you will receive a confirmation email with your order details. If you do not receive this email within a few hours, please check your spam folder or contact our customer service team to verify the status of your order.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. During checkout, you can choose your preferred payment option and complete your purchase securely.

Yes, we offer gift wrapping and special packaging options. During checkout, you can select gift wrapping and add a personalized message. Our team will ensure your gift is beautifully wrapped and ready for presentation.

We offer a full refund on unworn, undamaged non custom jewelry pieces returned within 30 days of purchase. Please provide the original receipt. Custom or engraved items are not eligible for a refund. Contact our customer service for assistance with your return.

Yes, we accept exchanges within 30 days of purchase for unworn and undamaged items. Please bring the original receipt. Custom or engraved items are not eligible for exchange. Our staff will help you find the perfect replacement.

To initiate a return, please contact our customer service team or visit our store with your original receipt and the item in its original condition. Our team will guide you through the return process to ensure a smooth experience.

Custom jewelry items, including those with engravings or personalized designs, are non-refundable. We strive to ensure your satisfaction with custom pieces and recommend discussing all details thoroughly with our designers before finalizing your order.

If your jewelry arrives damaged, please contact our customer service team immediately. We will arrange for a return or exchange and cover the shipping costs. Please provide photos of the damage to help us resolve the issue promptly.

Sale items are eligible for exchange only and must be returned within 14 days of purchase in their original condition with the receipt. Unfortunately, we do not offer refunds on sale items. Our staff will assist you in finding an alternative.

Refunds are typically processed within 7-10 business days after we receive the returned item in its original condition. The refund will be issued to the original payment method. Please contact customer service if you have any questions or concerns during this period.

Yes, online purchases can be returned in-store within 30 days of the delivery date. Please bring the original receipt and the item in its original condition. Our in-store staff will process your return and assist you with any further needs.

Yes, if you received an item as a gift, you could return or exchange it within 30 days. A gift receipt or proof of purchase is required. Refunds for gift returns will be issued as store credit or exchanged for another item of equal value.

Sale items are eligible for exchange only and must be returned within 14 days of purchase in their original condition with the receipt. Unfortunately, we do not offer refunds on sale items. Our staff will assist you in finding an alternative.

Sale items are eligible for exchange only and must be returned within 14 days of purchase in their original condition with the receipt. Unfortunately, we do not offer refunds on sale items. Our staff will assist you in finding an alternative.

To request a jewelry repair, visit our store or contact our customer service team. Provide details about the item and the issue. Our experts will assess the damage and provide an estimate for the repair. We strive to offer prompt and professional service.

We offer a wide range of jewelry repairs, including ring resizing, stone replacement, clasp repair, re-tipping prongs, pearl and bead restringing and chain soldering. Our skilled jewelers use the highest quality materials to ensure your jewelry is restored to its original beauty.

The time required for jewelry repairs depends on the complexity of the repair. Simple repairs may take a few days, while more complex restorations could take up to two weeks. We will provide an estimated timeline when you bring your item in for assessment.

For watch repairs, bring your watch to our store or contact customer service. Our certified watchmakers will inspect the watch, diagnose the issue, and provide an estimate. We handle a variety of repairs, including battery replacement, movement servicing, strap adjustment, and full refurbishment of the case and band.

Yes, we offer a limited warranty on all repairs. The warranty covers workmanship and materials used in the repair for up to six months. If you experience any issues within this period, please bring the item back for evaluation and rework if necessary.

If your watch is under warranty, bring it to our store with the warranty card and proof of purchase. Our team will evaluate the issue and, if it falls under the warranty terms, we will repair it at no additional cost. Warranty terms and conditions apply.

Yes, we repair a wide variety of watch brands. Our certified watchmakers have the expertise to handle repairs for luxury, designer, and everyday watches. If you have a specific brand in mind, please contact us to confirm our ability to service it.